Frequently Asked Questions - F.A.Q.'s

 
Do you take credit cards?

Yes. We accept Visa, MasterCard and Discover. The card AND cardholder must be present. We cannot accept credit cards over the phone.

Do you accept personal checks?

Yes, with the following conditions:

  • The check must be pre-printed with name, address, phone number. We also require a
    drivers license number and phone number. We do not accept starter or counter checks
    (no pre-printed name).
  • Authorization from TeleCheck. If they do not issue authorization, we are unable to
    accept the check and an alternate form of payment will be required.
  • We do not accept checks on impounded vehicles.
  • We do not accept third-party checks.
  • We do not give cash back on any checks, including instant-money checks such as
    Comchek and EFS.

 


Can you bill my insurance company for my service?

If you have towing insurance, most insurance companies have a roadside company that handles those requests. In order for them to cover it with little or no out of pocket cost to you, you must go through that roadside number.

In the case of some central Illinois State Farm agents, we are able to bill the agent direct. Please contact our office to see if your State Farm agent participates in this program.

Insurance companies will not pay for towing, recovery and storage costs for vehicles that are impounded because of an arrest or being illegally parked.

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My vehicle has been in an accident. What now?

    • Full coverage insurance
      • Contact your insurance company or agent and tell them where your vehicle is
        located. They will normally send an adjuster out to determine whether your
        vehicle is repairable or is totalled.
      • If your vehicle is repairable, contact our office to arrange to have your vehicle
        towed to a body shop of your choice.
      • If your vehicle is totalled, the insurance company will normally arrange for a
        salvage yard to pick up the vehicle.
      • While the general procedure is the same for most insurance companies, please
        contact your agent for the specific polices of your insurance company.

 

    • Liability only insurance
      • Towing is not considered a liability of the accident, and is therefore not covered by liability only insurance. You are responsible for all towing, recovery and storage charges for your vehicle. If your vehicle is repairable, we are able to include the original towing, recovery and storage charges onto the bill for towing the vehicle to a repair shop and you can settle it with the body when you pick up your vehicle after it is repaired.
      • If your vehicle is totalled, you have a few options:
        • You can contact a salvage company about buying your totalled vehicle.
          They do require the title to the vehicle, but most vehicles have a salvage
          value.
        • You can pay the original towing and recovery bill, plus 7 days of storage
          to us and we will accept the title for any additional storage charges, and not charge you processing and disposal costs. We do not “part out” vehicles, so your vehicle has no salvage value to us.
        • You can pick up the vehicle and pay all towing, recovery and storage charges.

         

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My car has been impounded. Now what?

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Bloomington Police Department:

    • Cars towed by BPD as the result of an arrest or being illegally parked requires a release from the police department. You must go, IN PERSON, to the police department to obtain this release. They will give you a form to bring to us to claim your vehicle. The towing fee is separate from this release fee.
    • Please see the following for information regarding this release procedure: cityblm.org
    • To claim your vehicle (regardless of the reason impounded), you will need the following:
        • Someone with a valid drivers license
        • The amount of the towing/storage bill.
          • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
          • We DO NOT accept personal or company checks for impounded
            vehicles.
    • The release form from the Bloomington Police Department, if required.
    • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able
      to be claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12 hour hold for the first offense (time extends for subsequent offenses). We are unable to release the vehicle before this hold expires, even if you meet the rest of the release requirements.

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Normal Police Department:

  • Cars towed by NPD as the result of an arrest require a release from the police department. You must go, IN PERSON, to the police department to obtain this release. They will give you a form to bring to us to claim your vehicle. The towing fee is separate from this release fee.
  • Please see the following for information regarding this reclaim procedure: normal.org
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Normal Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12 hour hold for the first offense (time extends for subsequent offenses). We are unable to release the vehicle before this hold expires, even if you meet the rest of the release requirements.

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Illinois State University Police Department / Parking Services:

    • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
      • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
      • We DO NOT accept personal or company checks for impounded
        vehicles.
    • We DO NOT accept personal or company checks for impounded
      vehicles.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12 hour hold for the first offense (time extends for subsequent offenses). We are unable to release the vehicle before this hold expires, even if you meet the rest of the release requirements.

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Parked on private property near IL State Univ Campus, non-police ordered tow

  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.

 

  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • Office hours are 8am-6pm Monday-Saturday, excluding holidays. Vehicles are able to
    be claimed at other times for an additional fee.

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Illinois State Police

  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license.
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check.
    • We DO NOT accept personal or company checks for impounded vehicles.
  • Office hours are 8am-6pm Monday-Saturday, excluding holidays. Vehicles are able to
    be claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release requirements.

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East Peoria Police Department

  • Cars towed by EPPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license.
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check.
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the East Peoria Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Washington Police Department

  • Cars towed by WPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license.
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Washington Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Pekin Police Department

  • Cars towed by PPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license.
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Pekin Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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North Pekin Police Department

  • Cars towed by NPPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the North Pekin Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Creve Coeur Police Department

  • Cars towed by CCPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Creve Coeur Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Marquette Heights Police Department

  • Cars towed by MHPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Marquette Heights Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Peoria Heights Police Department

  • Cars towed by PHPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Peoria Heights Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Fondulac Park Police Department

  • Cars towed by FPPD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Fondulac Park Police Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Woodford County Sheriff’s Department

  • Cars towed by WCSD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Woodford County Sheriff’s Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Tazewell County Sheriff’s Department

  • Cars towed by TCSD as the result of an arrest require a release from the police
    department. You must go, IN PERSON, to the police department to obtain this release.
    They will give you a form to bring to us to claim your vehicle. The towing fee is separate
    from this release fee.
  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • The release form from the Woodford County Sheriff’s Department, if required.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.
  • DUI Arrests: If your vehicle was towed as a result of an arrest for Driving Under the
    Influence (either alcohol or drugs), the State of Illinois imposes a MANDATORY 12
    hour hold for the first offense (time extends for subsequent offenses). We are unable
    to release the vehicle before this hold expires, even if you meet the rest of the release
    requirements.

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Parked on private property near IL Central College Campus, non-police ordered tow

  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.

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Parked on private property, non-campus

  • To claim your vehicle, (regardless of the reason impounded) you will need the following:
    • Someone with a valid drivers license
    • The amount of the towing/storage bill.
  • Acceptable forms of payment: Cash, Visa, MasterCard, Cashier’s Check
    • We DO NOT accept personal or company checks for impounded vehicles.
  • Office hours are 8am-5pm Monday-Friday, excluding holidays. Vehicles are able to be
    claimed at other times for an additional fee.

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My car is impounded, do you have payment plans?

      Yes. Our payment plan policy is as follows:

    • The bill must be larger than $500.
    • The vehicle is not allowed to be removed from our impound lot until the final payment is
      made.
    • The vehicle must be eligible for release. We do not offer payment plans on any
      vehicle that has been ordered held by a government official, ie: police department, fire
      department, US Marshal, etc. This includes vehicles that have been seized.
    • 20% of the entire bill is required as a down payment
    • Payments will be one of the following:
      • 4 additional payments, due weekly on the day the down payment is made
      • 2 additional payments, due bi-weekly on the day the down payment is made
      • if you make your down payment on a Friday

■ your weekly payment is due every Friday, until paid in full.
■ your bi-weekly payment is due on the 2nd and 4th Friday from the down
payment.

      • Once the down payment is received, storage will be stopped. Providing that the
        scheduled payments are made, you will incur no additional storage. However, if one
        payment is missed, all waived storage will be added and we are unable to stop it again.
        It will incur until the vehicle is picked up.
      • There is no penalty for paying off the balance early.
      • Payment may be made by cash, Visa, MasterCard or Discover. The card and
        cardholder must be present. No checks are accepted.

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You have my car, but I want my personal property. What do I do?

Per Illinois Compiled Statutes 625 ILCS 5/4-203 (from Ch. 95 1/2, par. 4-203), the contents of
any vehicle that is subject to a lien under this subsection (g) shall likewise be subject to that lien.

What does this mean???

        As per this law, only the following items will be released from impounded vehicles:

      • Food
      • Medicine
      • Perishable Property
      • Operator’s License (drivers license)
      • Cash, Credit Cards or Checks/checkbooks
      • Wallets
      • Purses
      • Property containing any operator’s licenses or other identifying documents or materials
        All other contents of the vehicle will be held until the bill against the vehicle is settled. This
        includes radios, speakers, clothing, books, tools, etc.

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It’s not my car, but my personal property is inside. Can I get it?

        Yes, providing the following criteria are met:

      • The vehicle does not have a hold on it by a police department that prohibits us from
        allowing anyone access to the vehicle (ie. it’s being held for seizure).
      • The registered owner of the vehicle is present.
        • In the event the registered owner is not present (ie. they are out of state,
          incarcerated, etc), we will accept a notarized letter from them stating that you (your drivers license/state ID number must be listed) have their permission to
          remove your property from their vehicle. The letter must state specifically what
          they are allowing you to remove.
      • If the items are not the ones allowed by the law (food, medicine, perishable property,
        operator’s license (drivers license), cash, credit cards or checks/checkbooks, wallets,
        purses, property containing any operator’s licenses or other identifying documents or
        materials), then the original tow bill plus seven days of storage must be paid.
      • If you are wanting to pick the items up outside of 8am-5pm Monday through Friday
        (excluding holidays), a late release fee will apply.

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I was told I had to pay a “Gate Fee” or a “Late Release Fee”. What is that?

        • Gate Fee: A “Gate Fee” is a fee charged every time someone is requesting access to
          the impound yard in regards to that vehicle, including when it is picked up and removed.

A Gate Fee is charged regardless of the time the access is requested.

      • Late Release Fee: A “Late Release Fee” is charged when you are requesting access
        to the impound yard in regards to that vehicle after business hours, including when it is
        picked up and removed. This fee is also charged when you are removing personal items
        from the vehicle after hours.

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My vehicle is broken down. Can I work on it in your impound lot?

No, our insurance requirements do not allow anyone to work on a vehicle on our property,
including the removal of parts. You would need to make arrangements to have the vehicle
removed from our property.

 
Do you have requirements for accessing your impound yard?

          Yes. Only the following people are allowed access to our impound yard (gate fees and/or late
          release fees may apply)

        • Registered owner or their designated agent
          • Leave your friends in the vehicle that brought you…they will not be allowed in the
            yard
        • Insurance adjuster
        • Police officer

Requirements for being allowed entrance to our impound yards:

      • At least 16 years of age. No one under the age of 16 will be admitted, with or without a
        guardian.
      • Closed toe shoes

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Do you sell parts?

No, we do not sell parts. There are several salvage yards in town that would be able to assist
you.

 
Post Tow Hearing

      • Town of Normal: Any vehicle owner or operator whose vehicle is towed pursuant to the
        Town of Normal Motor Vehicle Towing Services Ordinance may within thirty (30) days of
        the towing apply for a post-tow hearing at the Town of Normal.
      • City of Bloomington: Any vehicle owner or operator whose vehicle is towed pursuant
        to this Ordinance may, within thirty (30) days of the towing, in lieu of paying the relocator
        for storage and towing, post a bond equal to the storage and towing fees with the City
        Clerk. Upon posting said bond, the relocator shall release the vehicle towed.

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